Intro

• 1.1 These are the terms and conditions on which you play an Online Escape Game Experience (“the Escape Game”) and shall be known as an “Experience”. We hold the right to amend or vary these terms and conditions including any of the contents of the website from time to time at our sole discretion without prior notice.
• 1.2 Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide the Experience to you, how you and we may change or end the contract, what to do if there is a problem and other important information.
• 1.3 Please note that, if you are making the order on behalf of others in your group, it is your responsibility to ensure that these additional players agree to these terms and are in receipt of all relevant information relating to the order. Escapeium Limited shall not be responsible if players are unable to participate in an Experience as a result of you failing to provide them with all the relevant information.

About us and How to Contact Us

• 2.1 We are Escapeium Limited, a company registered in England and Wales. Our company registration number is 13257948 and our registered office is at 650 Anlaby Road, Kingston Upon Hull, East Yorkshire, HU3 6UU.
• 2.2 You can contact us by using the contact form on our Contact Page or by using the details in the footer of the website.
• 2.3 If we have to contact you, we will do so by phone call, SMS or by writing to you at the email address provided to us in your order or contact form.

Our Contract with You

• 3.1 Our acceptance of your order will take place when your payment is processed successfully, and you recieve a Code, at which point a contract will come into existence between you and us. We will also send you an email confirmation if an email address was provided.
• 3.2 If we are unable to accept your booking, for example because of limitations on our resources, we will inform you of this in writing and will not charge you.
• 3.3 We will assign a order reference to your order and tell you what it is when we accept your order, and include it in the order confirmation email. It will help us if you can tell us the order reference whenever you contact us about your order.

Your Experience

• 4.1 You will be able to use the code to access the Experience. The code is valid for 3 months after purchase.
• 4.2 You acknowledge that it is your responsibility to contact us regarding the suitability of our games for any health or disability issues that you may be concerned about.
• 4.3 Please note that, unfortunately, no-one under the age of eight (8) may take part in the Experience

Your right to Cancel or Change Your Order

• 6.1 You will not be due any refund should you cancel your order.
• 6.2 Changing your order to a different Experience may be possible, but only at the discretion of the Escapeium Limited. In all circumstances, your request to change a order must be made within 30 days of the order. If, for whatever reason, we are unable to accommodate your change to the order, the orginal order will preserved.

Our right to Cancel or Amend your Order

• 7.1 In certain circumstances, we may need to cancel your Order. If we do so we will use reasonable endeavours to contact you as soon as possible.
• 7.2 Similarly, we may make changes to the Experience such that it differs from that as advertised when you booked. If the changes we make are significant, we will use reasonable endeavours to contact you as soon as possible. In such circumstances, should you not wish to proceed with your order, cancel your order for a full refund.
• 7.3 In the circumstances set out in 7.3.1 to 7.3.2 we may cancel this agreement and you shall not be due a refund:
  • 7.3.1 you or any participants do not accept the terms and conditions; or
  • 7.3.2 you or any participants have started the Experience

How to Cancel your Order

• To inform us that you would like to cancel your order with us, please use the contact form on our Contact Page or by using the details in the footer of the website

If there is a problem with the game

• 9.1 We are under a legal duty to provide the Experience in conformity with this contract. Nothing in these terms will affect your legal rights.
• 9.2 Should we deliver the Experience in a way which is significantly different from that as advertised when you booked, or during your participation the Experience is subject to significant technical faults (such that you are prevented from being able to complete the Experience, or your Experience is significantly impaired) you may ask to participate in the Experience again by requesting a new code, or you may request a refund.

Price and Payment

• 10.1 The price of your booking (which includes VAT) will be the price indicated on the order and payment pages of our website at the time you place your order. Once your payment has been processed, we will also send you an email receipt confirming how much you paid, if an email address was provided. We reserve the right to change pricing at any time. To the extent that we do amend the price, the price paid for any booking prior to the price change will be unaffected and you will not be due a refund or required to pay any additional sums.
• 10.2 Please note that there may be a minimum number of players for any game. Please check the relevant game details for more information.
• 10.3 Please check the relevant game details for more information.
• 10.4 We accept payment via PayPal which includes support for Visa, MasterCard, American Express credit and debit cards. Payment must be made at the time of order, and we will not accept your order unless it has been paid for in full.
• 10.5 Games and Codes cannot be resold. Customers shall not resell the Services, in whole or in part.

Discounts

• 11.1 Please note that we do not offer discounts for all of our Experiences, for Digital. Please check our booking pages for more details.
• 11.2 Discounts cannot be applied to any of our group packages (including, but not limited to, Hen and Stag Packages, Birthday Party Packages, Team Social Packages and Team Builder Packages).

Our Responsibilty for Loss or Damage Suffered by you

• 12.1 We shall be responsible to you for loss or damage which you suffer that is foreseeable. However, we shall not be responsible for loss or damage which is not foreseeable. Loss or damage is foreseeable if it is obvious that it will happen, or we both knew that there was a possibility that it might happen at the time you made your booking.
• 12.2 Subject to clause 12.1 our total liability to you, howsoever arising under or in connection with the contract, shall be limited to 100% of price paid or payable by you under the contract.

How we may use your Personal Information

• 13.1 We will only use the personal information you provide to us as set out in our Privacy Policy.

Other Important Terms

• 14.1 We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
• 14.2 This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.
• 14.3 Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
• 14.4 If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
• 14.5 These terms are governed by the law of England and Wales. You can bring legal proceedings in respect of the game in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.